Forgotten Your eCitizen Password? Here’s a Step-By-Step Guide on How to Reset It 

Passwords – very important, but we always forget them. They are like the digital equivalent of that one sock that always mysteriously disappears in your house when you need to rush to work.

While creating them, you’re always convinced, “I don’t need to write it down.”

A day later, you click on “sign in” then you’re prompted to “Enter Password”.

1^st attempt: Wrong password

2nd attempt: Wrong password

3rd attempt: Wrong password

Then you choose “Reset password” you enter a new password, and you get hit with “New password can’t be the same as the old password”.

Sigh!

It happens – to everyone. You find yourself staring at the ceiling thinking “Hizi passwords hunitoka aje?” (How do I forget these passwords?)

To make matters worse, you spend a considerable amount of time clicking on fire hydrants, stairs, palm trees, bridges, or hills to convince your device that you are human. It’s like a daily identity crisis!

That said, have you forgotten your eCitizen password? 

Well, Peach family. Peach Cars has got you covered today. Although you might still have to go through the above for this process, today we will show you how to reset your eCitizen password. 

How to Reset Your eCitizen Password?

At Peach Cars, we understand that navigating government websites and portals can sometimes be tricky. One common hurdle our clients face is forgetting their eCitizen password. Don’t worry, this happens to the best of us!

Luckily, resetting your eCitizen password is a quick and straightforward process. 

Here’s a step-by-step guide to get you back on track:

1. Head to the eCitizen Login Page

First, visit the official eCitizen login page, as shown below:

2. Click on “Forgot Password”

On the login page, you’ll see a section for entering your email address or ID number and password. Below this section, there should be a link that says “Forgot Password” as shown in the image below:

Click on this link.

3. Enter Your Registered Information

The forgotten password page will ask you to choose your account type – whether citizen, resident, diplomat, or foreigner – and enter your registered email address or ID number. This is the information you used to create your eCitizen account in the first place. 

Once you’ve entered this information, click “Next”.

4. Check Your Email or Phone for an OTP

After submitting your information, eCitizen will send a one-time password (OTP) to your registered email address or phone number (depending on how you chose to set up your account). 

If you are using email, be sure to check your spam folder if you don’t see the email right away.

5. Create a Strong New Password

Once you’ve received the reset link, click on it and follow the instructions to create a new password. Remember, a strong password is essential for online security. 

Here are some tips for creating a good password:

• Use a combination of uppercase and lowercase letters, numbers, and symbols.
• Make it at least 14 characters long.
• Avoid using personal information like your name, birthday, or address.
• Don’t reuse passwords across different websites.

Don’t Have an eCitizen Account? We Can Help!

If you haven’t already created an eCitizen account, you’ll need to do so before accessing any government services online. Luckily, we’ve got you covered there as well! Check out our blog post on “how to create an ecitizen account Kenya” for a step-by-step guide on setting up your account. That said, by following the above simple steps, you’ll be back to accessing your eCitizen account and utilizing all the convenient government services it offers in no time. If you have any further questions, don’t hesitate to reach out to the friendly team at Peach Cars – we’re always happy to help!